When people hear or read the word "usability," most nowadays think of websites or apps. The web world has effectively commandeered the word and christened the word as its own. Of course, usability is regularly used synonymously with the words "user experience." At my current job at Boston Interactive, we focus a great deal and effort on user experience. We even have a Vice President of User Experience.
But with all the emphasis the online world places on creating and maintaining a good user experience (UX, for short), I think we sometimes forget the real, offline world deserves a good user experience as well.
That's why I get a little frustrated when I see things like this: